Instagram Malfunction: Android & iOS app crashes and crashes
of David Wurm 
on July 14, 2022, 22:02 | 13 comments
Besides Twitter on Thursday afternoon Instagram is now experiencing a problem. The app crashes unexpectedly during use or immediately after starting. Can the problem be fixed?
There are always disruptions on social media platforms. Now it concerns Instagram. Instagram is not down, but the app is struggling with crashes. The Instagram app will not start or will quit unexpectedly. Numerous users on Downdetector and Twitter confirm a problem with the app.
Update on July 15.07, 12:39 p.m.: Some readers report that they were able to solve the problem with our tips. You can find them further down.
Instagram Disruption: Is There a Solution?
So what to try when Instagram crashes?
- Android and iOS: Download the latest update from the Google Play Store for Android or the App Store for iOS. We have the download links for you below.
- Android: The cache of an app can be cleared here: "Settings -> Apps -> Instagram -> Storage -> Clear cache"
- Android and iOS: There is an option to completely exit the Instagram app. On Android, go to "Settings -> Apps -> Instagram -> Force quit" or press and hold the Instagram app icon in the app menu, select "App info" and then exit the app. Unlike Android, the only way to exit iOS is to swipe up, hold and swipe out the app.
- Android and iOS: As a last resort, you can try restarting the smartphone.
If the tips don't help, then - as mentioned above - it really is a problem directly with Instagram. You can also temporarily use the web version at Instagram.com use.
Instagram app downloads
Instagram for iOS
Instagram for Android
have everything prostill doesn't work.. not the app on my cell phone (Android). It works normally on a laptop. Don't get it 🙁
Hello, maybe you can help me.. I recorded so many beautiful stories on Instagram while on vacation and only saved them in the drafts. I've had the following problem since the update on Saturday: when I click on the story drafts, it shows me the preview images but when I click on an individual video, it shows me a black image and as soon as I want to post/save one, the app crashes completely.. I've followed all the steps.. what can I do to save the drafts? They were super important to me 😭 please help me, the drafts are only available for 3 more days...
Hello Aley,
I would have generally recommended reinstalling the app, but this is not possible here because the drafts are saved locally on the device. If the draft really just shows up as black, it seems like it's gone forever. Can you possibly save the draft to the gallery or download it by clicking on the three dots in the top right corner?
Maybe that will work and you will at least get the draft in the gallery of your smartphone and can then post it.
David LG
Hi David,
Thanks for the feedback. Unfortunately, I tried that several times, but without success... as soon as I try to download a draft, it crashes... be it posting or saving 😔
empty cash. Instagram stopped. And it worked again. Thanks for the tips ☺️
Great, thanks for the info! That really seems to be the final solution to the problem. LG, David
Hello everyone. I have the following problem: I have several Instagram accounts, one of which is from our company, which we took over from the previous owners. I logged in once and saw all the accounts. But now the one from the company is gone. I can't see it anymore... The person who was managing it before (and was probably still connected somehow) no longer has access to their Facebook account... everything is gone. I assume that this is related and that it is more of a hacker problem than the current Insta outage?
Hi Michelle, hard to say. If the account was hacked, then Instagram should have sent a notification to the registered email address that either the password has changed or someone else has logged in.
But I would rather guess that it is due to the current disruption and the account was therefore logged out of the smartphone.
LG, David
Those who have an instalink in their profile on Facebook can open it. However, you can only access your own profile and can post stories but no longer access the main pages. Try this out. 🤗
Hey Tobi, thanks for the tip! LG, David
Clearing the cache helped me. Thanks
Glad to hear that helps! LG, David
Thanks for the information. Then I don't have to turn my phone upside down. The disruption was only with the stories, I haven't been able to access the platform for half an hour. I hope the bug will be fixed quickly.